Date(s) - 14/04/2018
9:00 am - 1:00 pm
23 Work Place
Topic: Managing Customer Complaints and turn them into business opportunities!
Speaker: Clement Low
1. Learn to face customer complaints with a positive attitude and able to provide customers with awesome service experience.
2. A strategy from Sun Tzu’s Art of War for effective complaints management.
3. Learn to identify the key elements to achieving total customer satisfaction.
Fee:RM 25 (early bird before 7th April), RM 35 (pay after 7th/at the door).
Bonus: Business showcase booth available for BIA members! Contact us for more info!